Refunds & Cancellation | Monte Marketing

Plain answer: cancelling is easy, and if we genuinely didn't deliver, we make it right. Here's how each part works.

Cancelling a subscription

Email [email protected] or message us any time — no lock-in contracts, no cancellation fees.
Your subscription runs until the end of the current paid month, then stops. Sites, content and dashboards keep working until that date.
For Studio-hosted sites we'll help you export your site before it goes offline — your site is yours.

Subscription refunds

We don't refund partial months for a change of mind — but if we failed to deliver the service as described, tell us and we'll fix it, credit it or refund the affected period.
If we couldn't run the service for a stretch due to a problem on our side (not yours or a third party's), we'll extend or credit that time.

Project work (websites, bots, integrations)

Deposits secure your build slot and the early work. If you cancel mid-project, we refund the portion not yet worked on — you'll always get an honest accounting.
If we can't deliver what was scoped, you get your deposit back in full.

Physical products

MONTE Shop products (phone cases and accessories) are made to order. Their return and refund terms are on monteshop.com.au — change-of-mind returns generally aren't possible on made-to-order goods, but faulty or damaged items are always replaced or refunded.

Your consumer rights

Nothing here limits your Australian Consumer Law rights. If goods or services aren't supplied with due care and skill or don't match their description, you're entitled to a remedy — we'll always sort it out.

How refunds are processed

Approved refunds go back to your original payment method and typically appear within 5–10 business days depending on your bank. We'll confirm by email when a refund is issued, including the amount and reference. If a payment was made through Shopify or another processor, their own processing times apply on top of ours — we'll tell you the expected window when we confirm the refund.

How to reach us

[email protected] · 0417 759 863 · we answer fast.

Refunds & Cancellation Policy

Monte Marketing provides fixed‑price quotes for all custom web development, business bot, and AI integration projects. Because the scope of work is defined up front, we can clearly outline the circumstances under which a refund or cancellation may apply. If you decide to cancel a project before any design or development work begins, we will issue a full refund of any deposit you have paid. Once work has commenced—meaning we have started building your website, configuring your booking bot, or implementing a staff system—a non‑refundable portion of the deposit (typically 30 % of the total fee) covers the time already invested. Should you wish to stop the project after work has started, we will calculate a prorated refund based on the remaining un‑delivered milestones, less the non‑refundable portion, and issue it within ten business days of the cancellation request.

Cancellation requests must be submitted in writing to our Hervey Bay office or via the dedicated support email listed in your project agreement. We require at least five business days’ notice for any cancellation that occurs after the design phase has been approved, as this allows us to reallocate resources and protect the integrity of our schedule. If a cancellation is made after the development phase has begun, we will provide a detailed summary of completed work and any remaining deliverables, along with the final invoice reflecting the prorated amount due. This approach ensures transparency and helps you understand exactly what you are paying for, even if the project does not reach completion.

Monte Marketing’s commitment to clear, plain‑English terms extends to all aspects of our service, including refunds and cancellation. We do not charge hidden fees for processing refunds, and any approved refund will be returned using the same payment method you originally used. If you have concerns about the progress of your project or need to discuss a potential cancellation, our team is available to talk through options and find a solution that respects both your business needs and the work already completed. Your satisfaction and confidence in Monte’s marketing solutions are central to our ongoing relationship.

Your rights under Australian Consumer Law

Our refund and cancellation policy works alongside your legal rights, not instead of them. Under Australian Consumer Law, services must be provided with due care and skill and be reasonably fit for the purpose you told us about. If a service has a major failure, you can choose a refund or a fix — that's not our discretion, it's the law. The ACCC explains consumer guarantees plainly. If anything in this page seems to conflict with those rights, your legal rights win.